Open Online Workshops

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General Questions


  • Q: What payment options are available?

    For registrants from the United States, Mexico, and Canada: 

    • Credit Cards. Visa, MasterCard, Discover, American Express are accepted for immediate registration online.
    • Purchase OrdersAvailable for some open online workshops. Payments of $1,000 or more may be processed via Purchase Order. If your purchase is less than $1,000, you must pay by credit card. 
    • Purchase orders must be received within 30 days of the registration date.
    • To make PBLWorks a vendor, please download a copy of our W-9 form (pdf).
    • Note: Unpaid registrations are subject to cancellation after 30 days from registration date.

    NOTE: We are currently not accepting international customers for OOWs. 


  • Q: What is the refund policy for Open Online Workshops?

    Our refund policy is as follows:

    • To request a refund please email our Events Team at [email protected].
    • Cancellations submitted 8 weeks before the event date will receive a 100% refund of registration fees.
    • No refunds will be issued for cancellations submitted after the 8 week date. 
    • Refunds will be issued in the same form as the original payment when possible.
    • PBLWorks does not award payment credit towards future services or events.


  • Q: How can I cancel my registration?

    To cancel your registration, please contact our Events Team at [email protected]. Please provide your registration confirmation number which you received via email. Please note our refund policy above.

  • Q: Can I send someone else in my place?

    Yes, name substitutions can be made online up to one week prior to  the event date. To substitute a participant online:

    • Login to your account using the email address you used to register and your confirmation number.
    • Click the transfer button.
    • Enter the new primary participant's name and email address.
    • The new participant will receive a confirmation email with their workshop and session information. 

    Substitute participants must meet prerequisite requirements, and should be aware of any pre-work that was assigned by the workshop facilitator. Refunds will not be granted to participants who do not complete the pre-work and are thus unable to participate fully in a workshop.

Have additional questions?

Please don't hesitate to contact us at [email protected].